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Learn more about DigiVibeTM, from articles to physician endorsements and patient testimonials. We’re also stocked with videos and documents to help answer any questions you may have about our products and our company.

Frequently Asked Questions

How to use
Ordering options
Troubleshooting
How do I use DigiVibe?

Don’t stress, DigiVibe is easy to use, requiring only a few simple steps.
For full device information, check out the user manual.

  1. Before using your DigiVibe for the first time, please remove the battery tab protector and place the DigiVibe Tip onto
    the DigiVibe Device, then slide the device into the DigiVibe Stand.
  2. Place the DigiVibe Stand on a smooth surface and press the suction activation button on the side of the stand. Make sure to have your glucose monitor, test strips and lancing device set up and ready to take your sample as usual.
  3. Simply turn on your DigiVibe by pressing the on/off button. Next, place your finger under the vibrating DigiVibe Tip. Do not allow your finger to lose contact with the vibrating DigiVibe Tip until you have completed your test. Vibrate for at least twelve seconds BEFORE the needle stick and continue to vibrate until after the stick is completed.
How long do I need to place my finger under the tip before it will numb the pain?

Most users will begin with 12 seconds of vibration.

Can I place my monitor inside the DigiVibe travel case?

Yes, the DigiVibe travel case will accommodate almost every glucose monitor up to 5/8” thickness.

Can I place the DigiVibe device and lancing device inside my current travel case?

Yes, if your travel case is 6 1/4” in length.

Will the DigiVibe device and lancing device fit into my insulin kit?

in review.

Can I use my current lancing device with the DigiVibe?

Yes, if it has a 3/8” diameter.

Can I use my lancets with DigiVibe lancing device.

Yes, Standard size lancets sold at all pharmacies will work in the DigiVibe lancing device.

Can I clean the DigiVibe tip without removing from the device?

Yes, avoid water intrusion into the battery compartment.

How often will the DigiVibe tip need to be replaced?

The tip will last approximately 1 year with proper care.

Is there a warranty?

Yes, the DigiVibe device has a 1 year limited warranty including parts and labor. See warranty for details.

How long will the lithium battery last?

Replace the lithium AA battery after approximately 500 finger sticks.

Am I able to order additional DigiVibe Stands for my device?

Yes. Click here to replace or order additional DigiVibe Stands and other accessories.

Are the DigiVibe Devices available in other colors?

Not currently. But the travel cases are available in multiple colors.

What colors does the travel case come in?

Charcoal, Twilight Blue, Light Fuchsia and Lenox Blue

If I need to replace a single item in my DigiVibe Starter Kit, can I just order that?

Yes. Click here to replace or order additional DigiVibe Stands, DigiVibe Tips, lancets, lancing devices and travel cases.

I can’t get my DigiVibe Device to turn on.

Check the battery to make sure it’s installed correctly.

The DigiVibe Device has a built-in temperature controller that will turn off the device in the event that it is left on for too
long. The device will then reset itself.

The DigiVibe Stand no longer holds my device still. What should I do?

If the DigiVibe Stand has lost its adhesive strength, simply remove the DigiVibe Device from the stand and wash the rubber suction with dishwashing detergent and wipe dry. DO NOT WET THE DEVICE.

If you want to replace your DigiVibe Stand, you can order a new stand here.

What is the estimated battery life for the DigiVibe?

The DigiVibe Device is designed to run on one AA lithium battery. The expected life of the battery is 450 fingersticks. An alkaline battery can be used for the device; however, it will only run the device for 80 fingersticks or approximately 30 days.

The DigiVibe Device’s vibration seems to be too low to eliminate the needle stick pain.

Your DigiVibe battery may be running low. Replace your battery with a new AA lithium battery.

 

We’re Here for You.


You can also reach us via email at: support@mydigivibe.com or call +1 844-503-8423.

Order your DigiVibe complete kit today

Proven pain-relief technology Specifically designed for blood glucose monitoring, DigiVibe applies vibration to your finger, blocking pain signals to your brain.

$89.00
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Free shipping in the USA

 

Instructions and Care for Your New DigiVibe